Returns & Refunds policy

At Kraftzland, your satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to help.

Returns

• Items can be returned within 30 days of delivery.

• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

• Proof of purchase or order confirmation is required.

Non-Returnable Items

• Personalized or custom-made items.

• Items marked as final sale.

Refunds

• Once we receive and inspect your return, we will notify you about the approval status.

• Approved refunds will be processed to your original payment method within 7-10 business days.

Exchanges

• If you need to exchange an item, follow the return process and place a new order for the desired item. However, new place order will have include postage standard charges.

Return Shipping

• Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

• We recommend using a trackable shipping service for your return.

For questions or assistance, contact our customer support team at info@kraftzland.com.

We’re committed to providing you with a smooth and hassle-free shopping experience!

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@kraftzland.com